Terms and Conditions


Article 1 – Definitions



In these terms and conditions, the following definitions apply:


Cooling-off period: the period during which the consumer may cancel the purchase;


Consumer: a natural person who makes a purchase for personal use and does not act on behalf of a business;


Day: a calendar day;


Continuous transaction: an agreement under which products or services are supplied over a longer period of time;


Durable data carrier: any means that allows information to be stored and accessed later in an unchanged form, such as email;


Right of withdrawal: the consumer’s right to cancel the agreement within the cooling-off period;


Trader: the natural or legal person who offers products or services through the webshop;


Distance contract: an agreement concluded without face-to-face contact, using the internet or other means of distance communication;


Terms and conditions: 



 

Article 2 – Trader details



Business name: Prymora

Address: Rosmolenstraat 89a

Email address: Prymora.boutique@gmail.com

Chamber of Commerce number: [Chamber of Commerce number]

VAT number: [VAT number]





Article 3 – Applicability of these terms



  1. These terms and conditions apply to every offer and every order placed through the webshop.
  2. The terms and conditions are made available before an order is placed.
  3. For electronic orders, the terms and conditions can be stored digitally.
  4. If any provision is found to be invalid, the remaining provisions shall remain in full force.






Article 4 – The offer



  1. All offers are non-binding unless stated otherwise.
  2. The trader reserves the right to amend or withdraw an offer.
  3. Product descriptions are provided as clearly as possible.
  4. Images represent the products realistically; however, colours may vary.
  5. Obvious errors or mistakes do not bind the trader.






Article 5 – The agreement



  1. The agreement is concluded once the consumer places an order and receives confirmation.
  2. The consumer will receive an order confirmation by email.
  3. The trader provides a secure payment environment.
  4. Orders may be refused for valid reasons.






Article 6 – Right of withdrawal



  1. The consumer may cancel the purchase within 14 days of receiving the product.
  2. The product must be handled with care during the cooling-off period.
  3. Cancellation can be made by email or in writing.
  4. The product must be returned within 14 days after cancellation.






Article 7 – Return costs and refunds



  1. The costs of returning a product are borne by the consumer.
  2. Refunds will be made within 14 days after receipt of the returned product.






Article 8 – Exclusion of the right of withdrawal



The right of withdrawal does not apply to:


  • products made to order or customised;
  • personal products;
  • hygienic products where the seal has been broken.






Article 9 – Prices



  1. All prices include VAT.
  2. Prices may be changed before an order is completed.
  3. Pricing errors do not entitle the consumer to delivery.






Article 10 – Quality and warranty



  1. Products comply with applicable legal requirements.
  2. Defects must be reported within 14 days of discovery.






Article 11 – Delivery



  1. Delivery takes place at the address provided by the consumer.
  2. Orders are delivered within 30 days unless agreed otherwise.
  3. The risk remains with the trader until the moment of delivery.






Article 12 – Payment



  1. Payment must be made using the available payment methods.
  2. Any incorrect payment details must be reported immediately.






Article 13 – Complaints



  1. Complaints may be submitted by email.
  2. Complaints will be handled within 14 days.






Article 14 – Applicable law



Dutch law applies to these terms and conditions and to all agreements concluded under them.